> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/channels.md).

# Channels

Businesses often connect with their customers through social media (e.g. Facebook, Instagram) and instant messaging (e.g. WhatsApp, LINE) platforms. iMBrace makes it easy to manage your existing communication channels by linking them to the iMBrace platform, allowing tasks to be automated using its workflow system.

The following pages give step-by-step instructions on how to link accounts on commonly-used channels.