> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/channels/whatsapp/whatsapp-business-verified.md).

# WhatsApp Business Verified

**WhatsApp Business Accounts** are accounts meant to represent businesses on WhatsApp. These accounts are able to acquire a green checkmark next to their name by becoming an **Official Business Account (OBA)**.

WhatsApp provides three levels of Business Accounts:

| Account Type                    | Key differences                                                                                                                                                                                                |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| (Unverified) Business Account   | Can message customers immediately. Customers will see the **phone number** of that account if they have not saved it in their contact list.                                                                    |
| Verified Business Account       | Business Accounts that have completed [Business Verification](https://www.facebook.com/business/help/1095661473946872). Customers will see the **display name** of the business account with **no checkmark**. |
| Official Business Account (OBA) | Customers will see the **display name** of the business with a **green checkmark** after the name.                                                                                                             |

{% hint style="info" %}
For more information, you may refer to the official Meta documentation for [WhatsApp Business Accounts](https://developers.facebook.com/docs/whatsapp/overview/business-accounts/).
{% endhint %}

## Business Verification

Business Verification gives access to certain Meta tools and features that are not available to unverified accounts.

In order to complete Business Verification:

1. Go to Business Manager's [Security Centre](https://business.facebook.com/settings/security). Click **\[Start verification]**.
2. Provide your business's details, including the legal business name, address, phone number and (HTTPS) website.
3. Confirm your business's details. You may need to upload supporting documents.
4. Choose a method to confirm your connection.
5. When you've finished, click **\[Done]**. You will receive a notification when the review is complete, which may take anywhere between 10 minutes and 14 working days.

{% hint style="info" %}
For more information, refer to the [detailed steps](https://www.facebook.com/business/help/2058515294227817) in Meta's official documentation.
{% endhint %}

## Official Business Account

After Business Account has undergone additional verification, it may become an Official Business Account (OBA).

OBAs need to meet certain criteria:

* Notability (the business is well-known and frequently searched)
* Has completed [Business Verification](#business-verification)
* Has set up two-step authentication (2FA)

In order to request for Official Business Account status:

1. Go to [Meta Business Manager](https://business.facebook.com/), then go to **WhatsApp Manager**.
2. Select the phone number that you want to request an OBA for.
3. Click on **\[Profile] > \[Official Business Account] > \[Submit Request]**. If the submit request button is disabled, complete the necessary steps first to enable it.
4. Fill in the required information, then click **\[Submit]**.
5. You will receive a notification once your request has been reviewed. If your request is rejected, you will need to wait 30 days before submitting a new request.

{% hint style="info" %}
For more information, refer to the [detailed steps](https://www.facebook.com/business/help/604726921052590) in Meta's official documentation.
{% endhint %}