> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/connectiq/channels.md).

# Channels

Connect to Facebook, WhatsApp, LINE, etc.

Businesses often connect with their customers through social media (e.g. Facebook, Instagram) and instant messaging (e.g. WhatsApp, LINE) platforms. iMBrace makes it easy to manage your existing communication channels by linking them to the iMBrace platform, allowing tasks to be automated using its workflow system.

iMBrace supports six channels:

<table data-header-hidden="false" data-header-sticky data-search="false"><thead><tr><th width="163">Channel</th><th>Typical Us</th></tr></thead><tbody><tr><td>Web Widget</td><td>A chat bubble embedded on your own website</td></tr><tr><td>LINE</td><td>Customers messaging your LINE Official Account</td></tr><tr><td>WhatsApp</td><td>Customers messaging your WhatsApp Business number</td></tr><tr><td>Facebook</td><td>Messenger conversations with your Facebook Page</td></tr><tr><td>WeChat</td><td>Customers messaging your WeChat Official Account</td></tr><tr><td>Instagram</td><td>Direct messages to your Instagram professional account</td></tr></tbody></table>

To open Channels:

1. In the left menu, select **Actions** to expand it.
2. Select **ConnectIQ**.
3. Select the **Channels** tab at the top of the page.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FpPjgaALg56EzR9VWJNAK%2Fimage.png?alt=media&amp;token=9890bd59-cea3-417a-ad09-75f7e31db459" alt=""><figcaption></figcaption></figure>