Channels
Connect to Facebook, WhatsApp, LINE, etc.
Businesses often connect with their customers through social media (e.g. Facebook, Instagram) and instant messaging (e.g. WhatsApp, LINE) platforms. iMBrace makes it easy to manage your existing communication channels by linking them to the iMBrace platform, allowing tasks to be automated using its workflow system.
iMBrace supports six channels:
Web Widget
A chat bubble embedded on your own website
LINE
Customers messaging your LINE Official Account
Customers messaging your WhatsApp Business number
Messenger conversations with your Facebook Page
Customers messaging your WeChat Official Account
Direct messages to your Instagram professional account
To open Channels:
In the left menu, select Actions to expand it.
Select ConnectIQ.
Select the Channels tab at the top of the page.
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