> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/conversations/live-representative-chat-mode.md).

# Live Representative Chat Mode

## Live Representative Chat Mode

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FQK2HFmJgnMe5NYWiqFwh%2Fimage.png?alt=media&amp;token=018d288f-8ec1-4579-8e32-f8c56f98aae8" alt=""><figcaption></figcaption></figure>

### To join the conversation as Live Representative:

**Locate the "Join" button:** Look for the button labeled "**Join**" on the bottom right-hand side of a chat room.&#x20;

**Click "JOIN":** Simply click on the "**JOIN**" button to change the conversation mode to Live Representative chat Mode as Channel Automation Mode will be disabled after the representative joins the conversation.

* When a live representative joins the conversation or is automatically assigned to the conversation via the default workflow, the mode switches to Live Representative Chat Mode.
* When a live representative joins, Channel Automation Mode will be disabled for the customer and the representative to engage in direct conversation.
* If a live representative joins but doesn't respond immediately, the automated workflow keeps running in the background, waiting for the live representative’s input without bothering the customer.

## Channel Automation Mode

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FHyCRcR3mBQCG5jbAPN95%2Fimage.png?alt=media&amp;token=7a31f36b-f964-4f52-90a3-3f691dc66f14" alt=""><figcaption></figcaption></figure>

### To leave the conversation and return to Chat Automation Mode:

**Find the "LEAVE" button:** Navigate to the bottom right-hand corner of the chat room in the conversation list and locate the button labeled "**LEAVE**." You can also leave the conversation by clicking the “**LEAVE**” button inside the conversation which might feature the icon of an exit sign or a door.

**Click "LEAVE":** Click on the "LEAVE" button to seamlessly exit the conversation and re-enable channel automation mode.