# Freshdesk

Freshdesk can be integrated into the iMBrace platform using an API key for a given user account.

## Account integration using API key <a href="#id-1dkibekfc545" id="id-1dkibekfc545"></a>

To begin, you will need:

* A Freshdesk Support Desk account.
* Access to your Freshdesk dashboard.

**STEP 1:** In the top-right corner, go to your account’s **\[Profile Settings]**.

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FQ2tzIluRdwe4O07SpV2Y%2F2?alt=media)

**STEP 2:** Copy the **API key** in the right column.

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FcIg6JPg83suZTRxQLoYF%2F3?alt=media)

**STEP 3:** Identify the **subdomain** of your Freshdesk account. This is the part of the URL before “**.freshdesk.com**” (in the example below, the subdomain is “imbrace-help”.)

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FF50p6fRldo6rkYKRGzLK%2F4?alt=media)

**STEP 4:** In iMBrace, create a new credential of type **Freshdesk API** and enter the API key. Enter the subdomain in the **Domain** field. Then click **\[Submit]**.

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FQ1SrzcKWUp2jPWnKj2Nb%2F5?alt=media)

**DONE:** The credential can then be used for Freshdesk nodes.