# Freshworks CRM

Freshworks CRM can be integrated into the iMBrace platform using an API key for a given user account.

## Account integration using API key <a href="#vukn4wdjw8f9" id="vukn4wdjw8f9"></a>

To begin, you will need:

* A Freshworks CRM account.

**STEP 1:** In the top-right corner, go to the account’s **\[Settings] > \[API Settings]**. You may need to complete a CAPTCHA to access API settings.

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FO5nCNknPwfV76oBiHlHM%2F2?alt=media)

**STEP 2:** Copy the **API key** and identify the **subdomain** (the portion of the **bundle alias** before “**.freshworks.com**” (in the example below, it is “imbrace-514705880258403489”.)

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FMx7VRCJoE0ENVEltkr7F%2F3?alt=media)

**STEP 3:** In iMBrace, create a new credential of type **Freshworks CRM API** and enter the API key. Enter the subdomain in the **Domain** field. Then click **\[Submit]**.

![](https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FuQQwLfL4ZKbVNhS8iGHH%2F4?alt=media)

**DONE:** The credential can then be used for Freshworks CRM nodes.