# WhatsApp

WhatsApp allows messages to be sent and received using its Business Platform API. This allows developers and third-party apps to automatically communicate through WhatsApp.

## Channel Integration

{% embed url="https://youtu.be/87srdepnN40" %}

To begin, you will need:&#x20;

*   **A** [**Meta business Suite**](https://business.facebook.com/) **account** - Full control.  See the [official help page](https://www.facebook.com/business/help/1710077379203657?id=180505742745347) here for more information.\
    \-  Create a Mete Business Suite account with an existing Facebook or Instagram account and fill out your business informations.

    \-  If it is an existing Meta Business Suite, make sure you are the full control of the access users, or you need to be added as a full control by an existing full control user.
* **A phone number you want to register a WhatsApp business account on Meta**, and please make sure it is able to receive the SMS.&#x20;
* **A payment method** on Meta WhatsApp business account, this is the requirement by Meta for the future message templates. (Starting April 1, 2023)

NOTE: \
**Do NOT** register the number on WhatsApp app.  **To be sure, the number is not yet registered onthe  mobile WhatsApp app.** If it is an existing WA account, please delete it first.  \
(It can be already registered on Meta App, just follow our setup guide to change the webhook to iMBrace’s on Meta App and other settings.)

\
\
**Connect to iMBrace**, please follow the steps below:&#x20;

**STEP 1:** In iMBrace ‘Channel’ section, Add New channel on the WhatsApp tab.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2F9Aj2ubA2YVCyA3hLQaTn%2Fimage.png?alt=media&#x26;token=d24d27b5-41e6-469a-8a2a-b1291fffeb35" alt=""><figcaption></figcaption></figure>

**STEP 2:** Click on the Start Button. Fill in your business information.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2Fw1qp0VsjRvQKNs741KTI%2Fimage.png?alt=media&#x26;token=bd7c9dab-da74-44cf-9f0b-3b5cb8cf502a" alt=""><figcaption></figcaption></figure>

**STEP 3:** Create WhatsApp Business Account and WhatsApp Business Profile.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FRW6eT2eY5JyrIY3aoDQs%2Fimage.png?alt=media&#x26;token=1aebe59a-1e4f-4927-a978-2a07d5e68d38" alt=""><figcaption></figcaption></figure>

**STEP 4:** Verify Your Phone Number.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FuVyvwTwElSEcntKpgmti%2Fimage.png?alt=media&#x26;token=fc2505c8-9e47-4f13-9831-17d029c55929" alt=""><figcaption></figcaption></figure>

**DONE:** The channel account can then be used to send and receive messages through WhatsApp using the WhatsApp and WhatsApp Trigger nodes.



### **How to add WhatsApp business account payment method?** (The requirement by Meta, starting April 1, 2023)

{% embed url="https://drive.google.com/file/d/1zX7bGvHWY6XdFOxHzks5r3Wc2ayxM4DZ/view?usp=sharing" %}
Self help - WhatsApp video\
(Safari is not supported)
{% endembed %}

**STEP 1:** Go to Meta for Developers page and ckick **WhatsApp** -> **API Setup** on the sidebar menu, and then click **Add payment method** button on the bottom of the page.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FiQsDnuspkYyje1rf4OKq%2FScreenshot%202023-09-22%20at%2011.25.49.png?alt=media&#x26;token=f1a50964-2021-471d-ae6b-729b08eb9d7b" alt=""><figcaption></figcaption></figure>

**STEP 2:** Pick the WhatsApp account you want to add the payment and click **Payment settings**, then follow the requirements to add the payment method.&#x20;

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FVFYsfPXnyiXPd1GVMX3R%2FScreenshot%202023-09-22%20at%2011.40.22.png?alt=media&#x26;token=f2683490-62d5-4e76-85c6-16eba2cfaee3" alt=""><figcaption></figcaption></figure>

**DONE:** You will see the payment on the page

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2F4eaVyk01riXvTvBwiqco%2FScreenshot%202023-09-22%20at%2009.59.21.png?alt=media&#x26;token=1db78ed5-b5b5-4d95-baf3-113e4956a93e" alt=""><figcaption></figcaption></figure>
