> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/journeys/whatsapp-outbound.md).

# WhatsApp Outbound

Send outbound messages to customers through WhatsApp with existing WhatsApp message templates. Connect effectively with targeted customers

**Step 1**: Add New **WhatsApp Outbound**.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfE6c1MbpXfH82osUBL2OIy9mwr1E30aYesGgbhOH0ZMRI1Azn2H-Hw1svVGUrVucaSXTPWkyv85gGAu51wAR2OPedjBpR_OvRnoFJs598uCXG-FyadubZ9Xv_xMLsV6-jvRwWpP3BLo44eSyydoILgHi3g?key=y0TR-CsABfIFOm9XMs9wfw" alt="" width="563"><figcaption></figcaption></figure>

**Step 2**: Click **START** to connect to your WhatsApp Business account. Fill in your business information.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXd5fTKbcjAesTk2alOddOVgvDc-a6CqIZ-JUlMDR20yMOT3SsJD3XCy7UsoLOmz5GYRI3x0_C6SU31KxcYIvX18UERSR9jv3YaQNwQ5zuM1I_q6sjLqlQFyxNl9R6_HB1EsF4hpBSpz5S9DsFz1zhu7yyQa?key=y0TR-CsABfIFOm9XMs9wfw" alt="" width="563"><figcaption></figcaption></figure>

**Step 3**: Create WhatsApp Business Account and WhatsApp Business Profile.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeQk_9zw6OQ1Sc3y6HsWNB6Go1RfJUPyxO2mWtW3Rm9cZ5DmFwauQObVuB1Xkdi0a_DGAc4wvp4-mz2fQaSg7Id5kB6K0eLWq_I4uJvRuk9fFxi0K9gBxXl2ppk0eY-KNwU8LvD6QPwzMu-dADr5KR1L_2T?key=y0TR-CsABfIFOm9XMs9wfw" alt="" width="563"><figcaption></figcaption></figure>

**Step 4**: Verify Your Phone Number.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcGkXZzNqipNg2Stc9TMTDaGCkRTTgtytFD6s5Inf7hQ2apD2CW28qF1mrKGuuxfmjIFeqlXf-4dWD9qVcI0Qgs8tokMmGCtXR0LBnhNFSfLB4-E0PMCkhZF8xGLYsZhW0DzwN5JMR_3jC53YLOv3kDEJkc?key=y0TR-CsABfIFOm9XMs9wfw" alt="" width="563"><figcaption></figcaption></figure>

**Step 5**: Upon saving and activating, you will see a new journey card added for you in the **Journeys** page with the connected WhatsApp channel name.&#x20;

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FKjs5eFFSM13y2lIci8Cw%2Fimage.png?alt=media&amp;token=1f3e01ee-530c-400a-9e0e-a18f62dec6e1" alt=""><figcaption></figcaption></figure>

To start using **WhatsApp Outbound**, click on the app card and you can select the outbound type - **Single Outbound** or **Group Outbound**.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXfVcMonDcaQfMiZeF4622W7jt0VcFMw9SsLfwtz6LLuZvJcjLnN8N7qpP4E4M7QfFkj4W9MIY8fTEyEwXNOnfzqPO9DZ1mdRnLo2Bko1iSwq7F4US1BdJahlvqCzKu35debcfPjy_UlVKs9Qgdl7ejK14Y?key=y0TR-CsABfIFOm9XMs9wfw" alt=""><figcaption></figcaption></figure>

1. **Single Outbound**                                                                                                                                                                                                                                          Start a single outbound with one specific number. Choose the WhatsApp message template and send a message.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXcRlQsiq85vp67xLjaGc9O-drbseHazkeHC7_mu-Xz0jtYFtG4K6yJ_4bQWWcFcu2X6zUdbvC3mURWWPeZJwD_yzfV3_CM119BI0bRwnoQy0Vok2jHYvukKQqn5Lu3Yw2zGplo8yMRXqbZ_x9LT-PhcCc0?key=y0TR-CsABfIFOm9XMs9wfw" alt=""><figcaption></figcaption></figure>

2. **Group Outbound**                                                                                                                                                                                                                                                                                                        Start a group outbound by selecting a data board. Choose the WhatsApp message template and send a message.

<figure><img src="https://lh7-us.googleusercontent.com/docsz/AD_4nXeBPqxKmjDgy99VbdhvaYRr9xu25sRr6gPXcxSSlJK7EDuXUUKP8PEAnTjc0pbPf4s3Z1iV2kEvoQq4sNX4qF3EY3NCuEi_-Nete-6HmPpzNk_sc4SNf9O6rOaEz6lvDrLXGdEoFxCCUg88gSLfxiKdJpvT?key=y0TR-CsABfIFOm9XMs9wfw" alt=""><figcaption></figcaption></figure>

Once the message is sent successfully, a new record will be created on the "**WhatsApp Outbound Records**" Data Board.

**Edit Setting**:

You can find all your added journeys on the “Installed” tab on “Journeys” page and change the settings you’ve walked through with the card action menu “Edit Setting”.

<figure><img src="https://3400071099-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FypCKq44Psaly6khgrY7x%2Fuploads%2FRkZZImpAYt86Cn2yh2mF%2Fimage.png?alt=media&amp;token=dbec8313-15ee-4529-80fe-c80217dafeef" alt="" width="563"><figcaption></figcaption></figure>