Web Widget

Web Widget allows messages to be sent and received using its script. This allows developers and third-party apps to automatically communicate through Web Widget.

Channel Integration

Step 1: From left sidebar, click Channels, From Web Widget channel click the Add New button to create a new Web Widget

Step 2: Input your Web Widget name and click CREATE.

This Web Widget name represents the internal label for your Web Widget.

Step 3: A “Setup Needed” label will appear next to the Web Widget name, click on the edit icon to complete the Web Widget setup.

Step 4: After the Web Widget Customization menu popped out, input your Widget window name, Widget chatbot name and a Welcome Message.

Widget window name – This will display as the Web Widget's title.
Widget chatbot name – Name for the chatbot interacting with users.
Welcome message – The initial greeting users will see upon opening the Web Widget.
Optionally, upload a Widget window logo and a profile image for the chatbot.

Step 5: In the next section which is Offline Email, input your Email subject title, Email sender’s name, Sender’s email address and CTA button URL link.

Offline Email – This email message will be sent to customers using the provided email address when customers are offline.
Email subject title – Main title for the email message.
Email sender’s name – The displayed name of the email sender.
Sender’s email address – Email address of the sender.
CTA button URL link – Redirect link for the Call-to-Action (CTA) button in the email.