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  • Account integration using OAuth
  • Account integration using Access Token
  1. INTEGRATIONS

Zendesk

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Last updated 1 year ago

is a support ticketing system, designed to help track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps nurture customer relationships with personalized, responsive support across any channel.

Account integration using OAuth

To begin, you will need:

  • An account.

STEP 1: Open your Zendesk dashboard.

STEP 2: Click on the squares icon on the right and click [Admin Center].

STEP 3: Click on [Zendesk API] under the Apps and integration section in the sidebar.

STEP 4: Click on the [OAuth Clients] tab.

STEP 5: Click on the [Add OAuth client] button.

STEP 6: Enter the client name in the Client Name field.

STEP 7: Enter a description in the Description field.

STEP 8: In iMBRACE, copy the OAuth Callback URL provided in the Zendesk OAuth2 API credentials.

STEP 9: Paste it in the Redirect URLs field on the Zendesk API credentials page.

STEP 10: Click on the [Save] button.

STEP 11: Click on the [OK] button on the Please store the secret that will appear pop-up.

STEP 12: Scroll down to the Secret section and copy the displayed Secret.

STEP 13: In iMBRACE, paste this secret in the Client Secret field in the Zendesk OAuth2 API credentials.

STEP 14: Copy the Unique identifier from the Zendesk API credentials page.

STEP 15: In iMBRACE, paste it in the Client ID field in the Zendesk OAuth2 API credentials.

STEP 16: In iMBRACE, enter your Zendesk subdomain in the Subdomain field in the Zendesk OAuth2 API credentials.

STEP 17: In iMBRACE, enter the name for your credentials in the Credentials Name field in the Zendesk OAuth2 API credentials.

STEP 18: Click on the [Connect] button in the OAuth section to connect a Zendesk account to iMBRACE.

DONE: The credential can then be used for Zendesk nodes.

Account integration using Access Token

To begin, you will need:

STEP 1: Open your Zendesk dashboard.

STEP 2: Click on the squares icon on the right and click [Admin Center].

STEP 3: Click on [Zendesk API] under the Apps and integration section in the sidebar.

STEP 4: If Token access is disabled, click on the switch to toggle it to Enabled.

STEP 5: Click on the [Add API token] button.

STEP 6: Enter a description in the API token description field.

STEP 7: Click on the [Copy] button to copy the API token.

STEP 8: Click on the [Save] button.

STEP 9: In iMBRACE, enter the name for your credentials in the Credentials Name field in the 'Zendesk API' credentials.

STEP 10: Enter your Zendesk subdomain in the Subdomain field.

STEP 11: Enter your Zendesk email address in the Email field.

STEP 12: In iMBRACE, paste the API token in the API Token field.

STEP 13: Click on the [Create] button to save your credentials.

DONE: The credential can then be used for Zendesk nodes.

An account.

Zendesk
Zendesk
Zendesk