> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/integrations/zendesk.md).

# Zendesk

[Zendesk](https://www.zendesk.com/) is a support ticketing system, designed to help track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps nurture customer relationships with personalized, responsive support across any channel.

## **Account integration using OAuth** <a href="#sr0goz75q9c7" id="sr0goz75q9c7"></a>

To begin, you will need:

* An [Zendesk](https://zendesk.com/) account.

**STEP 1:** Open your Zendesk dashboard.

<figure><img src="/files/pS2rxjQm4OdaiehZ8fYO" alt=""><figcaption></figcaption></figure>

**STEP 2:** Click on the squares icon on the right and click **\[Admin Center]**.

![](/files/AI2aLz4pdZWmQBxslcMR)

**STEP 3:** Click on **\[Zendesk API]** under the **Apps and integration** section in the sidebar.

![](/files/pKMBX0e7BhmPYK2feGeA)

**STEP 4:** Click on the **\[OAuth Clients]** tab.

![](/files/FM7manEesAwP8YVbL6cZ)

**STEP 5:** Click on the **\[Add OAuth client]** button.

![](/files/2ODQKZD4CgIBhj8Wz7M7)

**STEP 6:** Enter the client name in the **Client Name** field.

![](/files/q2322m9dzjKot3bL2zO2)

**STEP 7:** Enter a description in the **Description** field.

![](/files/HMWoJQupt2CfVqwtkr6C)

**STEP 8:** In iMBRAC&#x45;**,** copy the **OAuth Callback URL** provided in the **Zendesk OAuth2 API** credentials.

<figure><img src="/files/tbs41sZ126ogfUMGBjUt" alt=""><figcaption></figcaption></figure>

**STEP 9:** Paste it in the **Redirect URLs** field on the Zendesk API credentials page.

![](/files/3ZTNxlemQJV6zlNsSfpa)

**STEP 10:** Click on the **\[Save]** button.

![](/files/F4dieXP35OoOBeGts8kK)

**STEP 11:** Click on the **\[OK]** button on the **Please store the secret that will appear** pop-up.

![](/files/WLDJpjZYv2b9gIsDUrOI)

**STEP 12:** Scroll down to the **Secret** section and copy the displayed **Secret**.

![](/files/BAiwnxDZqSwoWcln5l0Q)

**STEP 13:** In iMBRACE, paste this secret in the **Client Secret** field in the Zendesk OAuth2 API credentials.

![](/files/zMOJThHZhgxmDcsvTX94)

**STEP 14:** Copy the **Unique identifier** from the Zendesk API credentials page.

![](/files/U7QoSP1oAgtU7PIVJVsi)

**STEP 15:** In iMBRAC&#x45;**,** paste it in the **Client ID** field in the Zendesk OAuth2 API credentials.

![](/files/4eA9istIXLBhJRPc9dnE)

**STEP 16:** In iMBRACE, enter your Zendesk subdomain in the **Subdomain** field in the Zendesk OAuth2 API credentials.

![](/files/7ryjgA7IbSQnSDG0Sfbo)

**STEP 17:** In iMBRACE, enter the name for your credentials in the **Credentials Name** field in the Zendesk OAuth2 API credentials.

![](/files/SdAColhdQdUMuPyHEuSZ)

**STEP 18:** Click on the **\[Connect]** button in the OAuth section to connect a Zendesk account to iMBRACE.

![](/files/rzmIDhfw4CGhpSG39uSC)

**DONE:** The credential can then be used for Zendesk nodes.

## **Account integration using Access Token** <a href="#id-5i6anryr9949" id="id-5i6anryr9949"></a>

To begin, you will need:

* An [Zendesk](https://zendesk.com/) account.

**STEP 1:** Open your Zendesk dashboard.

<figure><img src="/files/M00Ax5QJ3KMVLSfDWTrG" alt=""><figcaption></figcaption></figure>

**STEP 2:** Click on the squares icon on the right and click **\[Admin Center]**.

![](/files/Tg64xEPEuRX88HSsbgUE)

**STEP 3:** Click on **\[Zendesk API]** under the **Apps and integration** section in the sidebar.

![](/files/3d78b8rC8zlv8WjVoU2M)

**STEP 4:** If **Token access** is disabled, click on the switch to toggle it to **Enabled**.

<figure><img src="/files/KvwuitrAF13nTbGt8uJm" alt=""><figcaption></figcaption></figure>

**STEP 5:** Click on the **\[Add API token]** button.

<figure><img src="/files/nEkG0CIGb0VFTfWCGENv" alt=""><figcaption></figcaption></figure>

**STEP 6:** Enter a description in the **API token description** field.

<figure><img src="/files/FU3frpPQuP0IO4jK9K3Q" alt=""><figcaption></figcaption></figure>

**STEP 7:** Click on the **\[Copy]** button to copy the API token.

<figure><img src="/files/qtKcWDihAoMRjzznPbS5" alt=""><figcaption></figcaption></figure>

**STEP 8:** Click on the **\[Save]** button.

<figure><img src="/files/CRDKcEPN5U8HGJmYrlD0" alt=""><figcaption></figcaption></figure>

**STEP 9:** In iMBRACE, enter the name for your credentials in the **Credentials Name** field in the 'Zendesk API' credentials.

<figure><img src="/files/MO5YihkqBaRDJIUE8RJW" alt=""><figcaption></figcaption></figure>

**STEP 10:** Enter your Zendesk subdomain in the **Subdomain** field.

<figure><img src="/files/qrjw8f6HA3BiBfUa0WWx" alt=""><figcaption></figcaption></figure>

**STEP 11:** Enter your Zendesk email address in the **Email** field.

<figure><img src="/files/FvWKr1HFjQaEtoLzqAI6" alt=""><figcaption></figcaption></figure>

**STEP 12:** In iMBRACE, paste the **API token** in the **API Token** field.

<figure><img src="/files/rqwHaeuC3uRnyhkbL2j6" alt=""><figcaption></figcaption></figure>

**STEP 13:** Click on the **\[Create]** button to save your credentials.

<figure><img src="/files/vuUMWfujnZqkvejGp6LW" alt=""><figcaption></figcaption></figure>

**DONE:** The credential can then be used for Zendesk nodes.