# Zendesk
[Zendesk](https://www.zendesk.com/) is a support ticketing system, designed to help track, prioritize, and solve customer support interactions. More than just a help desk, Zendesk Support helps nurture customer relationships with personalized, responsive support across any channel.
## **Account integration using OAuth**
To begin, you will need:
* An [Zendesk](https://zendesk.com/) account.
**STEP 1:** Open your Zendesk dashboard.
**STEP 2:** Click on the squares icon on the right and click **\[Admin Center]**.
**STEP 3:** Click on **\[Zendesk API]** under the **Apps and integration** section in the sidebar.
**STEP 4:** Click on the **\[OAuth Clients]** tab.
**STEP 5:** Click on the **\[Add OAuth client]** button.
**STEP 6:** Enter the client name in the **Client Name** field.
**STEP 7:** Enter a description in the **Description** field.
**STEP 8:** In iMBRACE**,** copy the **OAuth Callback URL** provided in the **Zendesk OAuth2 API** credentials.
**STEP 9:** Paste it in the **Redirect URLs** field on the Zendesk API credentials page.
**STEP 10:** Click on the **\[Save]** button.
**STEP 11:** Click on the **\[OK]** button on the **Please store the secret that will appear** pop-up.
**STEP 12:** Scroll down to the **Secret** section and copy the displayed **Secret**.
**STEP 13:** In iMBRACE, paste this secret in the **Client Secret** field in the Zendesk OAuth2 API credentials.
**STEP 14:** Copy the **Unique identifier** from the Zendesk API credentials page.
**STEP 15:** In iMBRACE**,** paste it in the **Client ID** field in the Zendesk OAuth2 API credentials.
**STEP 16:** In iMBRACE, enter your Zendesk subdomain in the **Subdomain** field in the Zendesk OAuth2 API credentials.
**STEP 17:** In iMBRACE, enter the name for your credentials in the **Credentials Name** field in the Zendesk OAuth2 API credentials.
**STEP 18:** Click on the **\[Connect]** button in the OAuth section to connect a Zendesk account to iMBRACE.
**DONE:** The credential can then be used for Zendesk nodes.
## **Account integration using Access Token**
To begin, you will need:
* An [Zendesk](https://zendesk.com/) account.
**STEP 1:** Open your Zendesk dashboard.
**STEP 2:** Click on the squares icon on the right and click **\[Admin Center]**.
**STEP 3:** Click on **\[Zendesk API]** under the **Apps and integration** section in the sidebar.
**STEP 4:** If **Token access** is disabled, click on the switch to toggle it to **Enabled**.
**STEP 5:** Click on the **\[Add API token]** button.
**STEP 6:** Enter a description in the **API token description** field.
**STEP 7:** Click on the **\[Copy]** button to copy the API token.
**STEP 8:** Click on the **\[Save]** button.
**STEP 9:** In iMBRACE, enter the name for your credentials in the **Credentials Name** field in the 'Zendesk API' credentials.
**STEP 10:** Enter your Zendesk subdomain in the **Subdomain** field.
**STEP 11:** Enter your Zendesk email address in the **Email** field.
**STEP 12:** In iMBRACE, paste the **API token** in the **API Token** field.
**STEP 13:** Click on the **\[Create]** button to save your credentials.
**DONE:** The credential can then be used for Zendesk nodes.
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