> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/integrations/freshworks-crm.md).

# Freshworks CRM

Freshworks CRM can be integrated into the iMBrace platform using an API key for a given user account.

## Account integration using API key <a href="#vukn4wdjw8f9" id="vukn4wdjw8f9"></a>

To begin, you will need:

* A Freshworks CRM account.

**STEP 1:** In the top-right corner, go to the account’s **\[Settings] > \[API Settings]**. You may need to complete a CAPTCHA to access API settings.

![](/files/3cVz2w1bmaJMkO65mb1f)

**STEP 2:** Copy the **API key** and identify the **subdomain** (the portion of the **bundle alias** before “**.freshworks.com**” (in the example below, it is “imbrace-514705880258403489”.)

![](/files/cg1LGhdHHXdcgmKuka4A)

**STEP 3:** In iMBrace, create a new credential of type **Freshworks CRM API** and enter the API key. Enter the subdomain in the **Domain** field. Then click **\[Submit]**.

![](/files/WImhoA4hptdtYvzw8lyg)

**DONE:** The credential can then be used for Freshworks CRM nodes.