> For the complete documentation index, see [llms.txt](https://imbrace.gitbook.io/imbrace-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imbrace.gitbook.io/imbrace-documentation/integrations/freshdesk.md).

# Freshdesk

Freshdesk can be integrated into the iMBrace platform using an API key for a given user account.

## Account integration using API key <a href="#id-1dkibekfc545" id="id-1dkibekfc545"></a>

To begin, you will need:

* A Freshdesk Support Desk account.
* Access to your Freshdesk dashboard.

**STEP 1:** In the top-right corner, go to your account’s **\[Profile Settings]**.

![](/files/DiYpkGk1jbny2bAni50M)

**STEP 2:** Copy the **API key** in the right column.

![](/files/gFyY3YU8oD7trDNVSWtX)

**STEP 3:** Identify the **subdomain** of your Freshdesk account. This is the part of the URL before “**.freshdesk.com**” (in the example below, the subdomain is “imbrace-help”.)

![](/files/uJFpilFxMc4wjAb3Cfv3)

**STEP 4:** In iMBrace, create a new credential of type **Freshdesk API** and enter the API key. Enter the subdomain in the **Domain** field. Then click **\[Submit]**.

![](/files/YgQNrLlMbryyL8rW3S6t)

**DONE:** The credential can then be used for Freshdesk nodes.