Freshdesk

Freshdesk can be integrated into the iMBrace platform using an API key for a given user account.

Account integration using API key

To begin, you will need:

• A Freshdesk Support Desk account.

• Access to your Freshdesk dashboard.

STEP 1: In the top-right corner, go to your account’s [Profile Settings].

STEP 2: Copy the API key in the right column.

STEP 3: Identify the subdomain of your Freshdesk account. This is the part of the URL before “.freshdesk.com” (in the example below, the subdomain is “imbrace-help”.)

STEP 4: In iMBrace, create a new credential of type Freshdesk API and enter the API key. Enter the subdomain in the Domain field. Then click [Submit].

DONE: The credential can then be used for Freshdesk nodes.