Freshdesk can be integrated into the iMBrace platform using an API key for a given user account.

Account integration using API key

To begin, you will need:
  • A Freshdesk Support Desk account.
  • Access to your Freshdesk dashboard.
STEP 1: In the top-right corner, go to your account’s [Profile Settings].
STEP 2: Copy the API key in the right column.
STEP 3: Identify the subdomain of your Freshdesk account. This is the part of the URL before “” (in the example below, the subdomain is “imbrace-help”.)
STEP 4: In iMBrace, create a new credential of type Freshdesk API and enter the API key. Enter the subdomain in the Domain field. Then click [Submit].
DONE: The credential can then be used for Freshdesk nodes.
Last modified 1yr ago