WhatsApp Business Verified
WhatsApp Official Business Account
WhatsApp Business Accounts are accounts meant to represent businesses on WhatsApp. These accounts are able to acquire a green checkmark next to their name by becoming an Official Business Account (OBA).
WhatsApp provides three levels of Business Accounts:
| Account Type | Key differences |
|---|---|
(Unverified) Business Account | Can message customers immediately. Customers will see the phone number of that account if they have not saved it in their contact list. |
Verified Business Account | Business Accounts that have completed Business Verification. Customers will see the display name of the business account with no checkmark. |
Official Business Account (OBA) | Customers will see the display name of the business with a green checkmark after the name. |
For more information, you may refer to the official Meta documentation for WhatsApp Business Accounts.
Business Verification
Business Verification gives access to certain Meta tools and features that are not available to unverified accounts.
In order to complete Business Verification:
Go to Business Manager's Security Centre. Click [Start verification].
Provide your business's details, including the legal business name, address, phone number and (HTTPS) website.
Confirm your business's details. You may need to upload supporting documents.
Choose a method to confirm your connection.
When you've finished, click [Done]. You will receive a notification when the review is complete, which may take anywhere between 10 minutes and 14 working days.
For more information, refer to the detailed steps in Meta's official documentation.
Official Business Account
After Business Account has undergone additional verification, it may become an Official Business Account (OBA).
OBAs need to meet certain criteria:
Notability (the business is well-known and frequently searched)
Has completed Business Verification
Has set up two-step authentication (2FA)
In order to request for Official Business Account status:
Go to Meta Business Manager, then go to WhatsApp Manager.
Select the phone number that you want to request an OBA for.
Click on [Profile] > [Official Business Account] > [Submit Request]. If the submit request button is disabled, complete the necessary steps first to enable it.
Fill in the required information, then click [Submit].
You will receive a notification once your request has been reviewed. If your request is rejected, you will need to wait 30 days before submitting a new request.
For more information, refer to the detailed steps in Meta's official documentation.
Last updated