Freshservice

Freshservice is a cloud-based IT Service Management solution.

Account integration using API Key

To begin, you will need:

• A Freshservice account

STEP 1: Access your Freshservice dashboard.

STEP 2: Click on your User icon in the top right and select [Profile Settings].

STEP 3: Click on [API Settings].

STEP 4: Copy your API key.

STEP 5: In iMBrace, enter the API Key obtained above in the corresponding field under Credential Data.

STEP 6: In the Domain field enter the subdomain of your Freshservice account. This is part of the URL, for example https://<subdomain>.freshservice.com/.

STEP 7: Click [Create] to create your new credentials.

DONE: The credential can then be used for Freshservice nodes.